Ngo Label (“Ngo Label,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ngolabel.com, make a purchase, subscribe to our communications, contact us, or otherwise interact with our website. 

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INFORMATION WE COLLECT 

We may collect personal information that you provide directly to us, including your name, email address, billing and shipping address, telephone number, order information, and communications with us.

 

When you make a purchase, payment information is processed through our payment providers. We may receive information relating to your transaction, but payment card information is handled by the applicable payment processor. 

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We may also automatically collect certain information when you use our website, including your IP address, browser and device information, pages viewed, interactions with the website, referring pages, and information collected through cookies and similar technologies.

 

HOW WE USE YOUR INFORMATION 

We may use your information to process, fulfill, and deliver orders; process returns and refunds; provide customer service and respond to inquiries; communicate with you regarding your orders; send marketing communications when you have chosen to receive them; operate, maintain, analyze, and improve our website; measure the effectiveness of our marketing and advertising; detect and prevent fraud, misuse, or security incidents; and comply with applicable legal and regulatory requirements. 

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SERVICE PROVIDERS 

We may share personal information with service providers that help us operate our business, including website hosting and ecommerce providers, payment processors, shipping and fulfillment providers, email and marketing platforms, analytics providers, advertising platforms, and other operational service providers.

 

Our website is hosted through Wix, which provides the ecommerce platform used to operate ngolabel.com. We may also use services and technologies including Meta Pixel/Conversions API and shipping and fulfillment providers such as DHL.

 

These providers may process information on our behalf as necessary to provide their services.

 

COOKIES & MARKETING TECHNOLOGIES 

We use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with the site, measure website performance, and support advertising and marketing activities.

 

Some cookies are necessary for the website to function, while others may be used for analytics or marketing purposes.

 

Where required by applicable law, you may manage your preferences through the cookie-consent tools available on our website or through your browser settings. 

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EMAIL MARKETING 

If you subscribe to Ngo Label marketing communications, we may use your email address to send information about new collections, releases, early access, brand updates, and other marketing communications. 

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You may unsubscribe at any time by using the unsubscribe link included in our marketing emails. Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to an order or customer-service request.

 

DATA SECURITY 

We take reasonable administrative, technical, and organizational measures designed to protect personal information in our possession. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

YOUR PRIVACY RIGHTS 

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of your personal information, and the right to opt out of certain uses or disclosures of your information. 

 

You may also withdraw consent where processing is based on consent. 

 

To submit a privacy-related request, contact us at hello@ngolabel.com. 

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THIRD-PARTY SERVICES 

Our website may contain links to or integrations with third-party websites, platforms, or services. Their privacy practices are governed by their own policies, and Ngo Label is not responsible for the privacy practices of third parties. 

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CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. When we update the policy, we will revise the Effective Date displayed at the top of this page. 

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CONTACT 

For questions about this Privacy Policy or requests relating to your personal information, contact: 

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Ngo Label 

Email: hello@ngolabel.com 

Website: ngolabel.com